Privacy Policy

Last updated: 17 April 2026

Alliance Silica® LLC (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, or otherwise interact with our business.

Alliance Silica® LLC is a supplier of silica sand, silica flour, silica filler and related industrial minerals based in Dubai, United Arab Emirates. We serve customers across construction, oil & gas, glass, filtration, sports & leisure and specialty industrial sectors both within the UAE and internationally.

For privacy-related enquiries, contact us at info@alliancesilica.com or via the contact details at the end of this policy.

We collect personal information that you provide directly to us through our website contact form, including:

• Name
• Email address
• Phone number (if provided)
• Company name (if provided)
• The content of any message or enquiry you send us

We also automatically collect limited technical and usage information when you visit our site, including IP address, browser type, device type, referring URL, pages viewed and timestamps. This is collected via Google Analytics and standard server logs. See our Cookie Policy for more detail.

We use the information we collect to:

• Respond to your enquiries and provide quotations
• Discuss product specifications and supply arrangements
• Process and fulfil orders, including international shipments
• Maintain records of communications and transactions
• Improve our website, products and customer experience
• Comply with legal, regulatory and tax obligations
• Protect the security of our systems and prevent fraud

Where the General Data Protection Regulation (GDPR), UK GDPR or UAE Personal Data Protection Law (PDPL) applies, we process personal data on the following legal bases:

• Consent — when you voluntarily submit information via our contact form.
• Performance of a contract — to respond to quote requests and fulfil supply agreements.
• Legitimate interests — to operate and improve our website, maintain commercial records and secure our systems.
• Legal obligation — to comply with tax, customs, export-control and anti-fraud requirements.

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site and to improve its performance. Google Analytics may transfer usage data to servers outside the UAE, including to the United States. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Full details are set out in our Cookie Policy.

We do not sell your personal data. We may share personal information with:

• Service providers who help us operate the website and our business (hosting, email, analytics, CRM).
• Logistics, freight-forwarding and customs partners involved in fulfilling your order.
• Professional advisers (legal, accounting, insurance).
• Government authorities where required by law, including for customs and export-control purposes.
• A successor entity in connection with any merger, acquisition or sale of assets.

Alliance Silica® operates internationally. Your personal data may be transferred to and processed in countries other than the one in which it was collected, including the United Arab Emirates and countries where our service providers are located. Where required, we implement appropriate safeguards for such transfers, such as standard contractual clauses or equivalent mechanisms recognised under the GDPR, UK GDPR and UAE PDPL.

We retain personal data only as long as necessary for the purposes described in this policy, including to meet legal, accounting, tax, customs and reporting obligations. Enquiry records are typically retained for up to three years; transaction records for up to ten years in line with UAE commercial and tax requirements.

We use reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

If you are located in the United Arab Emirates, Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) gives you rights in respect of your personal data, including:

• The right to be informed about how your data is processed.
• The right to access, correct or delete your personal data.
• The right to restrict or object to certain processing.
• The right to data portability.
• The right to withdraw consent at any time.
• The right to lodge a complaint with the UAE Data Office.

If you are located in the European Economic Area or the United Kingdom, you have the following rights under the GDPR / UK GDPR:

• The right of access to your personal data.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure (“right to be forgotten”).
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with your local supervisory authority.

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you the following rights:

• The right to know what personal information we collect, use, disclose and sell.
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information. We do not sell personal information.
• The right to limit use of sensitive personal information.
• The right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us using the details below. We will verify your identity before responding to a rights request.

Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal information from children under 18.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was most recently revised. Material changes will be highlighted on the site.

If you have any questions about this Privacy Policy or would like to exercise your rights, contact us at:

Alliance Silica® LLC
Dubai, United Arab Emirates
Email: info@alliancesilica.com